Lyssn Artificial Intelligence (AI) is a unique assessment platform which accurately assesses the use of evidence-based practices such as Motivational Interviewing and Cognitive Behavioral Therapy. With more than 54 metrics on everything from expressed empathy to open-ended questions to engagement and more, Lyssn AI will help CFSA's clinicians hone their skills, as well as better support staff, and programs overall, thus improving family satisfaction and outcomes.

Lyssn provides the opportunity to enhance our motivational interviewing skills through five (5) Motivational Interviewing Skills Modules for four individual characters. These modules focus on:

Ambivalence and Listening Statements

Existing Motivation and Exploring Questoins

Identifying Change Talk and Lifting Language

Refraining from Anti-MI Approaches

Identifying Strengths

AUDIENCE

All Entry Services Staff and Supervisors
Collaborative Staff and Supervisors
OYE Generations Unit Staff and Supervisors

KICK-OFF TIMELINE & EXPECTATIONS

All staff and supervisors will have access to log into Lyssn beginning November 21, 2022. Everyone is asked to log-in and update their password as soon as possible so that you can complete the initial training with Gabriella by December 31, 2022. If you need assistance with logging in, please reach out to the Agency's Lyssn Liaison, Christian Gineste at christian.gineste@dc.gov.

All Entry Services, Collaborative, and OYE Generations Unit Staff and Supervisors will be expected to complete all five (5) Motivational Interviewing Skills Modules with all five characters by September 20, 2023.

The five Motivational Interviewing Skills Modules should take between 30 minutes to 1 hour to complete. Staff and supervisors will receive 1 hour of in-service training credit for each character completed.

COMPLETE INITIAL TRAINING IN LYSSN BY DECEMBER 31, 2022

SMART GOALS

For the 2023 performance management period, each direct service staff member will have the following SMART goal to support the assessment/evaluation of motivational interviewing as a clinical case management skill.

Complete all 5 Motivational Interviewing Skills Modules each quarter for the specified client.

CHARACTER SESSIONS & DEADLINES

By the end of each quarter, CFSA Entry Services, CFSA OYE Generations Unit, and Collaborative Staff will complete all five skill modules available in Lyssn for the specific virtual client assigned per quarter.