Lyssn Artificial Intelligence (AI) is a unique assessment platform which accurately assesses the use of evidence-based practices such as Motivational Interviewing and Cognitive Behavioral Therapy. With more than 54 metrics on everything from expressed empathy to open-ended questions to engagement and more, Lyssn AI will help CFSA's clinicians hone their skills, as well as better support staff, and programs overall, thus improving family satisfaction and outcomes.
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Lyssn provides the opportunity to enhance our motivational interviewing skills through five (5) Motivational Interviewing Skills Modules for four individual characters. These modules focus on:
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Ambivalence and Listening Statements
Existing Motivation and Exploring Questoins
Identifying Change Talk and Lifting Language
Refraining from Anti-MI Approaches
Identifying Strengths
AUDIENCE
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All Office of Hotline and Investigations Staff and Supervisors
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Collaborative Staff and Supervisors
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OYE Generations Unit Staff and Supervisors
EXPECTATIONS
Everyone is asked to log-in and update their password as soon as possible. If you need assistance with logging in, please reach out to the Agency's Lyssn Liaison, Christian Gineste at christian.gineste@dc.gov.
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Each of the Advanced Child Welfare Motivational Interviewing modules should take between 30 minutes to 1 hour to complete. Staff and supervisors will receive 1 hour of in-service training credit for each character completed.
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SMART GOALS
Each direct service staff member will have the following SMART goal to support the assessment/evaluation of motivational interviewing as a clinical case management skill.
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Complete all 4 Advanced Child Welfare Motivational Interviewing Skills Modules each quarter for the specified client.
CHARACTER SESSIONS & DEADLINES
By the end of each quarter, CFSA Office of Hotline and Investigations Staff, CFSA OYE Generations Unit, and Collaborative Staff will complete at list one MI skills module available in Lyssn for the specific virtual client assigned per quarter. ​
JAMIE
Complete by
September 30, 2024
CHARLOTTE
Complete by
December 31, 2024
